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Frequently Asked Questions

Everything you need to know about your AI assistant

29 answers to the most common questions about OpenClaw, OpenClaw Install, pricing, privacy, and getting started.

Showing 29 questions

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General

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OpenClaw is an open-source, self-hosted AI assistant that runs on your own computer. It can connect to supported messaging apps, calendar, email, and web tools depending on your setup.
OpenClaw Install is a concierge setup service. We guide you through installing and configuring OpenClaw on your own machine via a live screen-share session. You type every command yourself โ€” we just make sure it goes smoothly.
Anyone who wants a powerful personal AI assistant without the headache of figuring out the setup alone. Entrepreneurs, freelancers, busy professionals, small business owners, and tech-curious people who want hands-on help getting started.
Yes. OpenClaw itself is customizable, and after setup you have full control over your configuration. The base packages cover practical setup and configuration; new skills or integrations are separate scoped work, not bundled promises.
Yes. OpenClaw is fully open source and free to use. You can inspect the code, contribute, or modify it to your liking. The OpenClaw Install service is simply expert help getting it set up โ€” the software itself costs nothing.

Setup & Installation

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You should be comfortable using a terminal and running commands โ€” but you don't need to be a developer. During the setup session, we explain every single step and tell you exactly what to type. If you can copy-paste into a terminal, you'll be fine.
A computer, a stable internet connection, and a screen-sharing tool (Zoom or Google Meet). We'll walk you through everything else during the session โ€” no prior AI experience needed.
Quick Start is a 1-hour session that includes OpenClaw installation, one supported messaging channel, personality and behavior configuration, and memory and context configuration. Full Setup is a 4-hour session, typically around $600, for more supported channels and deeper setup time. Custom skills, unusual integrations, and automation work are scoped separately before work starts.
You'll have the agreed setup completed as far as the session scope allows, plus post-session notes with your configuration details. Full Setup includes 48 hours of follow-up support.
Nope, just show up. It helps if you have a rough idea of what you'd like AI to help with (email, scheduling, research, etc.), but even that's optional. We'll figure it out together.

Pricing & Plans

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Quick Start starts at $299 for a 1-hour session. Full Setup is a 4-hour session, typically around $600. Custom skills, unusual integrations, and automation work are quoted separately before work starts.
Yes. Your AI assistant uses API keys from providers like Anthropic (Claude) or OpenAI. Most people spend $5โ€“20/month on API usage depending on how much they use it. We'll help you set up the API keys during the session.
Absolutely. If you start with Quick Start and want to go deeper, you can book a four-hour Full Setup session or scope specific add-on work after you know what you need.
If the session cannot deliver the agreed setup because of something in our control, we will make it right or refund the setup fee. Scope, prerequisites, and any unsupported tools are confirmed before work starts.
Yes! For teams of 3+, we offer custom pricing. Email hello@openclawinstall.net and we'll put together a package that fits your team's needs.
Honestly, no. The consultation is genuinely free with no strings attached. If a paid setup makes sense for your situation, we'll mention it โ€” but we'll also tell you if it doesn't. Many people don't need a paid service at all, and we're happy to point them to free resources.

Privacy & Security

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Yes โ€” privacy is a core principle. OpenClaw runs entirely on your machine. Your conversations, data, and AI stay local. During setup, you type all passwords and API keys yourself on your own screen. We never see or handle your credentials, and we never take remote control of your computer.
No. We guide you via screen-share โ€” you share your screen so we can see what you see, but we never take remote control. Every command is typed by you. Every API key is entered by you. We're just the expert looking over your shoulder.
Nowhere. Because OpenClaw is self-hosted, your data lives on your machine. Conversations, memories, and configuration files are stored locally. No cloud servers, no third-party databases, no data brokers. You own everything.
No. OpenClaw only processes messages you explicitly send to it through your configured channels (Telegram, Discord, etc.). It doesn't have access to your microphone, and it only reads what you direct it to. You're always in control.

Technical

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OpenClaw runs on macOS and Linux natively. Windows is supported via WSL2, and we can help with that during your session. For messaging and productivity tools, we confirm supported channels before setup and configure the ones included in your package scope.
OpenClaw works with all major AI providers including Anthropic (Claude), OpenAI (GPT-4), Google (Gemini), and more. You bring your own API key, which means you control costs and can switch models anytime. We'll help you choose the best model for your use case during setup.
Home automation may be possible through supported tools such as webhooks, IFTTT, Home Assistant, or direct APIs. We scope smart-home work separately because device support and security requirements vary.
Yes. Some users run OpenClaw on a VPS, home server, or dedicated machine for always-on availability. We can discuss that setup and scope it before work starts.
OpenClaw needs your machine to be running to work. If your computer sleeps or shuts down, it pauses until you're back online. For always-on availability, some users run it on a dedicated machine or VPS.

Support

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Quick Start includes email follow-up support. Full Setup comes with 48 hours of follow-up support. Beyond that, the OpenClaw community and documentation are available, and you can book a follow-up or custom add-on session anytime.
Absolutely. Group consultations and team setups are available โ€” just book a regular slot and mention your team in the notes. We can discuss bulk setups, shared configurations, and team-specific workflows.
That's entirely up to you. You'll walk away with actionable advice either way. If you want to move forward with a setup, we'll find a time that works. If not, no follow-up emails, no pressure. The call stands on its own.
Email us at hello@openclawinstall.net. Full Setup includes 48 hours of follow-up support, and additional support or custom add-on time can be booked separately. You can also use OpenClaw community channels for general project help.

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